Free Same-Day Shipping
Centrally located in Dallas, we offer free, same-day shipping on all our products when you order before 12:00 PM CST.
Rates / Shipping Charge
FREE SHIPPING is available on floor coating kits, garage cabinets, and most other products. Orders with at least $600* in liquids products or $1,800 in garage cabinets qualify for free shipping in the continental USA*. Cabinets will be shipped to the closest terminal.** A large bulk minimum is required (sea freight container) for international orders to qualify for free ocean freight to international ports. Please call your representative for more details. We regularly ship to Europe, South America, Central America, Canada, Alaska, the Caribbean, Asia, and the South Pacific. The customer is responsible for import duties, taxes, stamps (or any other government fee), and customs fees for international shipments.
For orders that do not qualify for delivered freight, appropriate shipping charges will be added to each order. Shipping charges may include a surcharge. All orders over 150 lbs. will be quoted and shipped on the least expensive common carrier (truck) that's available, unless requested otherwise. Shipping charges are non-refundable.
Local Customers: For customers within 30 miles of our distribution facilities, orders will be set as Will Call only.
Flake: Flake that is purchased without epoxy or clear topcoat does not qualify for free shipping. Extra shipping charges will apply when flake orders ship without any epoxy or clear topcoat.
Color Quartz: Color Quartz does not qualify for free shipping. For liquids orders that qualify for delivered freight combined with Color Quartz, customers will be billed for the difference in weight from the additional Color Quartz at the lower quartz freight class. Customer Service will add the additional charges to the sales order. Color Quartz shipped alone will ship FOB from the warehouse and incur the standard freight charge associated with the shipment for the shipment at the quartz freight class. Please call Customer Service for a freight quote.
Versatile provides the best service by offering free shipping on liquid orders over $600 and cabinet orders over $1,800. Please note, if a discount or coupon code is applied and the net total drops below the free shipping threshold specified above, the order will not qualify for free shipping. All orders net of any discounts must be at or above the free shipping threshold to qualify.
Please contact our customer service department should you have any questions at 214-807-6878 ext. 133.
HandiSOLUTIONS Shipping Policy
This document outlines the shipping and freight policy associated with shipments of HandiSOLUTIONS panels and accessories.
HandiSOLUTIONS orders shipped with pallet orders of liquids or cabinets that qualify for free freight:
Customers will be billed for the extra weight of the accessories or panels. The charge will be a reduced charge as it will be calculated at the higher pallet and class rate and customer service will add the additional charges. Please note, PVC panels will only ship out of Lewisville with cabinet orders. Panels and accessories shipped alone will ship FOB Grapevine or Lewisville and incur the standard freight charge associated with the shipment for ground or freight.
Small Orders of Accessories:
For small orders, accessories that can be fit into the liquid order boxes, will be charged a minimal charge for the additional weight at the higher pallet and class rate and customer service will add the additional charges.
Items that don't fit in an existing order or an accessory only order will ship ground in its own box FOB Lewisville or Grapevine. Customer service will add the freight charge.
Delivery Time
Our goal is to ship all liquid products, epoxy floor kits, and flake orders placed by 12:30pm CST out by 4:00PM the same day. We use FedEx and SEFL as our primary delivery service; however other carriers may be used for epoxy floor kits and other products if appropriate for a particular order.
Delivery times on epoxy floor kits and other products can vary depending on address, carrier and service selected. Your order will arrive between one and five business days from the date of shipment.
Pallet Charge
Our experience has shown that certain items have a tendency to get damaged in shipping. To ensure a safe delivery, we require them to be shipped on a pallet. An additional shipping charge ($130 per pallet needed to ship a cabinet order and $20.65 needed to ship bulk liquid orders) is listed on the web under the item if it's applicable. Some customers do not wish to pay this fee. To accommodate them, we ask them to submit a signed request releasing Versatile High-Performance Coatings from any and all liability related to shipping the product. The customer must also pre-pay their order in full by wire transfer.
Truck / Common Carrier
Many items cannot ship by UPS, FedEx, etc. We have identified these products and have posted notices on the product's web page. Therefore, unless specifically requested, we will ship the best way (i.e., the least expensive common carrier for the value) that is available.
Surcharges
A surcharge to cover miscellaneous shipping, handling, and insurance charges may be added to your shipping cost for epoxy floor kits and other products.
Priority Freight
A 30% surcharge will be added to standard economy freight rates for orders of epoxy floor kits and other products that have priority freight requests attached to them. For orders qualifying for free freight, the freight charge will be equal to the 30% surcharge for the priority option based on the actual freight costs that we incur. (This is a pass-through expense that the carrier charges us)
Lift-gate / Residential
If a forklift is not available to unload the pallets necessitating a liftgate, a surcharge liftgate fee of $90 will be added to the shipping cost. (This is a pass-through expense that the carrier charges us.)
Freight orders delivered to residential addresses will have an additional surcharge of $45 added to the shipping charges. (This is a pass-through expense that the carrier charges us.)
Shipping Claims
You must file your claim for damaged, undelivered, or missing contents with Versatile no later than 10 calendar days from the shipment date.
Return Policy
For more details please visit Terms and Conditions of Sale.